Online User Research

User Research enables organisations to gain valuable insights into how people experience their products and services.

At t-PHI we focus on user needs and online behaviours to deliver evidence-based insights.

We offer the capability to collect these insights using online remote methods to interview users and test designs remotely.  This helps reduce logistic issues and costs, whilst ensuring that rich user insights are captured, professionally analysed and presented to your organisation.

Think of us as the bolt-on that connects your users to you.

Our capabilities will unlock how your users engage with your products and services.  We work with you and your users to discover their stories, mitigate pain points and deliver intelligent solutions based on user needs.

 

 

Remote User Needs Toolbox:

  • Remote Techniques for User Needs Analysis
  • User Interviewing (Online/Telephone/Digital Platforms)
  • Testing User Experience and Product Designs
  • User Journey Mapping

 

 

Our goal is to enable organisations to apply a user-centred approach to new and existing products and services. 

 

Contact us today to discuss how to access t-PHI’s remote user needs toolbox.